BT International Showroom > Terms and Conditions

These Terms and Conditions apply to all transactions on this site.

Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones. Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to purchases made in one of our stores.

Contact Times

We endeavour to answer all enquiries as soon as possible usually within one working day, for more technical enquiries this could take a little longer and we will advise you if this is to be the case.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you submit your order (by clicking the Submit Order button on the Submit Order page).

After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will contain details of how we will deliver your products to you.

Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with our designated agency or other agencies. In particular, we may pass your details to our agency for them to check against certain public and private databases. They may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. They may include any VAT payable and delivery charges; this will be clearly stated on the buying page.

The total cost of your order will be the price of the products you order and VAT plus any additional services you choose (e.g. installation), plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative, refund or suggest that you re-visit our store.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment by MasterCard, Visa, Delta, and Switch. Payment is deducted when we process your order.

Age Requirements

If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

Where We Deliver

Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

How We Deliver

Most products are delivered either by courier or by post, depending on their size and value. However, some products (e.g. some large screen TVs and plasma TVs) may be delivered by our own delivery service or by the manufacturer. If this is the case, you will be asked or told about delivery dates as part of the order process.

We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

Plasma and TFT products - May take longer

These are generally delivered by the manufacturer to mainland Great Britain addresses only. Unless the product page says otherwise, then please allow up to 20 working days.

IMPORTANT:

We do everything we can to get your goods to you as soon as possible, However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra time for deliveries to Scottish islands

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by e-mailing us at sales@btshowroom.com or telephone 01752 791222. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

btshowroom.com Return Policy

Cancellations You can cancel your purchase at any time before delivery by telephoning customer services and receiving a order cancellation number that must accompany your return and:

- Returning the product to our stores, please e-mail or contact us as soon as possible and we will arrange for the products to be returned.

- e-mailing us at customerservices@btshowroom.com

- Phoning us on 01752 791222

- Please have your order reference number and delivery details to hand

- Writing to After Sales, BT Showroom, 39 Forest Avenue, Peverell, Plymouth, Devon, PL2 3QD (please do not post products to this address).

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a full refund, and the cancellation is free of charge provided you return the product to our stores, arrange for it to be collected from the delivery address or use one of our pre-paid return labels. If you choose another method of return, you must bear the costs.

We cannot cancel your purchase when

- You return your product to our store without proof of purchase

- There is a contract for services with the product and you have started using the services (this would include, e.g. a mobile phone subscription, but not an extended warranty service agreement)

- The seal has been broken on any software including games

- The goods were a special order to your specification.

Return of Faulty Goods

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund (or according to the manufacturers policy). We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery (or according to the manufacturers policy).. To qualify for a refund or exchange the product must be:

- Accompanied by a good return number obtained from customer services by telephoning 01752 791222

- In otherwise "as new" condition

- Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please return the product to the company address or phone After-sales on 01752 791222 (9am to 8pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is one month from delivery (or according to the manufacturers policy.

If a pre-recorded videotape, DVD, CD, mini disc or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

This return policy does not effect your legal rights

Our website: -We, B T International and our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions only cover the btshowroom website. Any other websites to which you link from this site are governed by their own terms and conditions.

We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

BT Showroom is a trading name of bt international showroom ltd

BT Showroom
39 Forest Avenue
Peverell
Plymouth
Devon
PL2 3QD

VAT Number: 866 7913 69 Company Registration Number: 5312705